I’m a teacher and designer with a Master’s Degree in Human-Computer Interaction from Georgia Tech, where I learned how to make software products easy to use. In addition to designing products for Delta Air Lines, AT&T, NCR, and others, I've taught User Experience and other topics in technology for over 15 years.
To help older adults and others thrive in today's world, I teach them how to get the most out of their smartphones and how to stay safe online.
Options in Navigating Your Android Phone
Navigating Your Phone: The Basics
Two Special Icons
Swipe for Success
Important Settings
The Control Center
In Case of Emergency
Sending Photos or Videos to Friends and Family
Text vs Email
Browsers vs Apps
The Best Way to Search the Web
Using YouTube
YouTube: Quick Summary
The Power Positions on your Phone
Additional Icons
Objects in Apps
Copy and Paste
Accessibility Tips 1: Increased Contrast, Text Shortcuts, Larger Text and more
The Accessibility Shortcut and Magnification on Your Phone
Using Your Phone as a Magnifying Glass
Introduction to Staying Safe
The Basics of Scams
Two Common Scams
Scamming and Phishing Quiz
Viruses Today
How Vendors Keep You Safe - Two Factor Authentication
Precautions You Should Take
Apple's Password Manager
Google Password Manager
Messaging With Your Provider
Appointments and Visits
Viewing Test Results
Medications and Billing
Communicating and Sharing your Medical Records
Creating an Account
Locate Friends and the Facebook Basics
Creating Posts
Influencing Facebook
Blocking Unwanted Users and Content
Notifications
Messenger and Other Platforms
Google's Chrome Browser
Apple's Safari Browser
AI in Your Browser
Using Uber and Lyft
Mark has worked with the senior population of Canterbury Court for several months, offering a variety of classes for varying degrees of technology understanding, from how to perform simple tasks on a cell phone to logging into My Chart used by most physicians and hospitals, to steps on how to order groceries online at Kroger and Publix. His classes have been well received and we enjoy his leadership and training as it truly helps our residents. I would recommend Mark to other communities.
Rebecca Oleson
Resident Services Director
Canterbury Court,
Atlanta ,Ga
Mark has taught seniors at Parc at Piedmont several times and received great acclaim from
many attendees. He’s taught them how to stay safe online, how to get the most out of their
smartphones, the MyChart app used by hospitals, and led a very informative Ask Me Anything
question to answer individuals' questions.
We’ve been very happy with him and recommend highly him to other communities and
individuals.
Kiara Young
Wellness and Engagement Director
Parc at Piedmont,
Marietta, Ga